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Etihad Airways

Etihad Airways is the national airline of the United Arab Emirates. In a very short period of time they have established themselves as a major player in the airline industry. Since their inception in 2003 their network has grown to include an impressive 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America.

There are strict rules governing the transport of animals to the United Arab Emirates. With the exception of falcons (travelling to specific locations only) and certified service dogs, Etihad will only accept pets for transport in the cargo hold of their aircraft. Whether your pet is transported in the cabin or in the cargo hold, proper documentation must be produced for any animal travelling in or through the UAE as well as any country of transit or destination. For further information regarding the transport of animals to and from the UAE they recommend that you contact a customer service representative.


  • Travelers are reminded that every country has different rules and regulations governing the acceptance and transportation of animals. It is strongly recommended that you contact the consulate, embassy, or government authority for any country (or countries) you will be visiting to ensure that you have met all entrance requirements.
  • Space for pet travel is limited. Please call before you travel to ensure that your animal friend will be able to travel with you.
  • For itineraries terminating in Dubai, animals must be transported as cargo due to restrictions set by the United Arab Emirates Ministry of Agriculture and Fisheries.
  • From May to September heat and humidity conditions restrict the transportation of animals travelling in the cargo hold of any aircraft.
  • The minimum connection time for animals transiting Dubai and carried as baggage may be not more than 6 hours; if the minimum connecting time is more than 6 hours, animals will be accepted for transportation as manifest cargo only.

If you are unable to travel with your pet

If your pet will be travelling unaccompanied, Etihad Cargo's Live Animal program may be able to help. They operate in compliance with all International Air Travel Association (IATA) regulations. Please contact a Customer Care agent for further details.

Codeshare flights

Pets may not be accepted on flights operated by codeshare partners. It is strongly recommended that you contact any codeshare partners or other airlines directly to familiarize yourself with their individual policies regarding pet travel.

Contact Information

  • Etihad Customer Contact (USA): 1 888 8 ETIHAD
  • Etihad Customer Contact (Canada): 1-866-948-1081
  • Etihad Cargo Customer Service (International): +971 2 599 0099
  • Etihad website: Click Here
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