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Air New Zealand

Air New Zealand is the national flag carrier of New Zealand and a proud member of Star Alliance, the world's largest airline network. Among their many accolades, Air New Zealand lays claim to one of the most technologically advanced and fuel efficient fleets of aircraft in operation anywhere in the world today. From their central hub in Auckland, they offer regular service to some 57 cities in 14 countries, including 27 destinations within New Zealand.

As with most island nations, there are strict rules governing the admission of animals to the country. To begin with, you must have permission from the New Zealand Ministry for Primary Industries. You must satisfy all requirements, including veterinary certification (heath and vaccination records). Also, you should know that there is a mandatory quarantine period for any animal entering New Zealand from any country other than Australia. The quarantine period will depend on the country of origin, and the documentation presented before and at the time of arrival. Knowing the process is your best defense. Keep in mind that this is not a quick process. Be sure that you have researched this well in advance of travel to make it as easy as possible for you and your animal companion. For more information, here is a link to the Ministry for Primary Industries website: Click Here.

Air New Zealand will accept pets (dogs, cats, and small caged birds) as checked baggage on most domestic flights within New Zealand. Any other types of pet, or any larger animals, must be transported as manifest cargo freight. On international flights, all animals must travel as manifest cargo.

IN-CABIN CHECKED BAGGAGE
CARRIER SIZE Air New Zealand does not accept animals in the cabin of their aircraft.

Size will depend on the size of the pet, the required carrier, and the aircraft you will be travelling in.

Please contact a Customer Service agent for details.

CARRIER WEIGHT N/A Two weight classes listed:
  • Up to 25 kg (55 lbs)
  • 26 kg (57 lbs) and over
CHARGES / FEES
NZD= New Zealand Dollar
N/A Up to 25 kg (55 lbs) = $75 NZD
26 kg (57 lbs) and over = $100 NZD and up

Restrictions

  • Travelers are reminded that every country has different rules and regulations governing the acceptance and transportation of animals. It is strongly recommended that you contact the consulate, embassy, or government authority for any country (or countries) you will be visiting to ensure that you have met all entrance requirements.
  • Space for pet travel is limited. Please call well in advance of travel to confirm a space for your pet.
  • Any pet and carrier weighing over 32kg (70 lbs) will not be considered checked baggage, but may be transported as manifest cargo freight. Cargo freight fees would then be applied.
  • Air New Zealand will not accept any animals transported for profit (e.g. racing greyhounds).
  • All carriers must comply with International Air Transport Association (IATA) standards and regulations.
  • The New Zealand Ministry for Primary Industries recommends contacting a professional pet exporter in your country to assist you with arranging tests, treatments, flights, import permits, shipping crates, and the like.

If you are unable to travel with your pet

In the event that you are unable to travel with your pet, Air New Zealand National Cargo can help. They sell a variety of carriers to accommodate a variety of domestic pets. Every year they transport thousands of pets and they comply fully with all IATA standards and regulations. They do advise that arrangements should be made in advance and that all animal transports must be prepaid at the time of booking.

Codeshare flights

Pets may not be accepted on flights operated by codeshare partners. It is strongly recommended that you contact any codeshare partners, or other airlines you may be travelling with, to familiarize yourself with their individual policies regarding pet travel.

Contact Information

  • Air New Zealand Sales and Reservations (USA): 1-800-262-1234
  • Air New Zealand Sales and Reservations (Canada): 1-800-663-5494
  • Bookings and Enquiries (within New Zealand): 0800 737 000
  • Air New Zealand International Cargo General Enquiries: 0800 747 777
  • Air New Zealand website: Click Here
 
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